Subject: Tech Support Candidate - Gaurav Thuniya
From: Gaurav Thuniya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Nov 2021 06:25:47 -0500

Tech Support
Test

Name

Gaurav
Thuniya

E-mail

[email-masked]

Phone Number

(110059) 8800972573

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

West Delhi

Which best describes your Technical Support capabilities

I don't have experience or skills for Technical
Support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

None of these

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Rigaro Eworks LLP

Support
executive (email)

Oct 2021

19000

Previous
Employer 2

Employee pooling resources Pvt Ltd

Backend executive

July
2017

14000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1. I need check  internet
connection, it is connection or not

2. I need to check the URL properly

3. If there is any pop up showing on screen and it is asking for permission,
then I will hit the allow button to access the website

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. I need
to turn on blutooth in my device, then I will turn on speaker too, then I will
go to the settings>bluetooth>pair new device, then you have to pair your
device successful, now you can use it

What according to you makes you a good candidate
for customer service or technical support job?

1. I have
customer dealing skills whether it is face to face, over call or through email

2. I know how to cool down irritated customer

3 I have excellent typing speed, through which I can answer customer's query
rapidly.

4. I know how to handle escalation cases.

On a scale of 1 - 5 please rate your fluency in
spoken English

3