Subject: Tech Support Candidate - Ravi Shanker
From: Ravi Shanker <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Nov 2021 02:44:57 -0500

Tech Support
Test

Name

Ravi
Shanker

E-mail

[email-masked]

Phone Number

(+91) 8604389439

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

New Ashok Nagar

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

QA infotech

Sr. System
Engineer

13/07/2020

35K

Previous Employer 2

3i Infotech

Team
lead

27/11/2019

22k

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Confirm with our team that this site is allow
to our user or not.

2. If site is allowed then check the network setting.

3. Open network setting and check the connectivity by setting.

4. Check DNS/DHCP setting.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn On the bluetooth of both the device
(speaker and mobile phone)

Add new device from the mobile.

Pair with the speaker.

What according to you makes you a
good candidate for customer service or technical support job?

Understand the users problem and provide a accurate
solution.

On a scale of 1 - 5 please rate your fluency in
spoken English

3