Subject: Tech Support Candidate - Prince Sharma
From: Prince Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Nov 2021 02:39:01 -0500

Tech Support
Test

Name

Prince
Sharma

E-mail

[email-masked]

Phone Number

(011) 9953498384

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Ashok Nagar

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

The Great Champ Technology pvt ltd.

Associate

32k

Previous Employer 1

Ienergizer

Associate

2019

17k

Previous Employer 2

Tech Mahindra

Associate

2018

11k

In your past
experience you have (select all that applies)

Interacted
with International customers on Phone
Interacted with customers over Live
Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First I
will check my internet connection then I try once. If issue still there I click
on advanced on error page and then numbers or url aadress even then if nothing
happens then I restart my system.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First
Switch ON Bluetooth of Speaker

Switch ON phone's bluetooth

Scan / search device

Accept it on phone once found

Enjoy the music

What according to you makes you a
good candidate for customer service or technical support job?

I have learned many things in my 3+ yrs tenure in customer
support. Now, I am capable to handle any kind of customer. I remain calm and
humble while helping them. Make them understand very clearly about the issue and
provide the resolution within time. I am very dedicated towards my work and
always tried to do out of the box.

On a scale of 1 - 5
please rate your fluency in spoken English

5