Subject: Tech Support Candidate - Ankita Goyal
From: Ankita Goyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Nov 2021 02:27:09 -0500

Tech Support
Test

Name

Ankita
Goyal

E-mail

[email-masked]

Phone Number

(91) 8750082998

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Geeta Colony, East Delhi

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Concentrix

Quality
analyst

31 March, 2021

30k

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1) I'll check my internet connection.

2) I'll refresh the window.

3) l'll open a new tab.

4) Then I'll open the website.

5) If any pop up comes then I'll check on it.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) I'll pair a Bluetooth accessory

2) Then I'll swipe down from the top of the screen and will Touch and hold
Bluetooth .

4) Then I'll tap Pair new device.

5) Then I'll tap the name of the Bluetooth device that I  want to pair with my
mobile.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

The candidate must be polite, humble and patient while
handling a customer. And I've 6 years of experience of customer service so I can
use my experience to guide my team.

On a scale of 1 - 5
please rate your fluency in spoken English

4