Subject: Tech Support Candidate - Prince Sharma
From: Prince Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Nov 2021 02:26:21 -0500

Tech Support
Test

Name

Prince
Sharma

E-mail

[email-masked]

Phone Number

(011) 9953498384

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Ashok Nagar

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

The Great Champ Technology pvt ltd.

Associate

32k

Previous Employer 1

Ienergizer

Associate

2019

17k

Previous Employer 2

Tech Mahindra

Associate

2018

11k

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First, I will check my internet connection if
that is fine then I will try to open a website again and then click on advanved
on the error page and then the numbers.

If the issue still prsue I will ask for help.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First,
Switch On the bluetooth of Speaker then On phone's one and then scan/search new
device. Once it shows the device name/ Speaker name accept it and enjoy the
music.

What according to you makes you a good candidate
for customer service or technical support job?

I love to
help people and my job. I always remain calm and polite while helping others . I
take ownership for my customers and provide them resolution. I have 3+ yrs
experienced in customer support and I have learned many things and satisfied
hundreds of time very angry or frustrated customers and make them happy and
smile after providing resolution.

On a scale of 1 - 5
please rate your fluency in spoken English

5