Subject: Tech Support Candidate - Shivendra Singh
From: Shivendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Nov 2021 02:02:50 -0500

| | Tech Support Test

Name | Shivendra Singh
E-mail | [email-masked]
Phone Number | (+91) 9839038013
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 122
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Ienergizer | Customer service Executive | 10 October | 32000
Previous Employer 2 | Techmahindra | Customer service Executive | August | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- clear cache and cookies of web browser
2- check network and connection
3- change browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- open mobile bluetooth and turn on.
2- turn on speaker's bluetooth
3- check new bluetooth devices in phone.
4 - tap and connect bluetooth through phone

What according to you makes you a good candidate for customer service or technical support job?

1- executive should be good listener and understanding
2- should have the knowledge and communication skill to help

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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