Subject: Tech Support Candidate - Ajay Kumar
From: Ajay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 23:46:42 -0500

| | Tech Support Test

Name | Ajay Kumar
E-mail | [email-masked]
Phone Number | (91) 8077332258
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Vijay Nagar Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
MicrosoftTeams, Zoom, Google Meet

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zion computer PvtLim | It Support Engineer | 30/11/2021 | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Open a new tab and check to see if you can load another website like google.com or mozilla.org.
2. Click on the menu button Fx89menuButton to open the menu panel.
3. Click History and select Clear Recent History.
4. In the Time Range to clear: drop-down, select Everything.
5. Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
6. Click OK.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth .
3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device.
5. Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

1. I first gather info and facts from the customer, then identify and verify the issue.
2. Next, I try common quick fixes. If that’s not successful, I use additional resources to research the issue.
3.  Once a solution is found, I perform appropriate repairs or replacement if necessary.
4  After the solution is implemented, I test thoroughly to ensure everything is OK.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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