Subject: Tech Support Candidate - SUNNY JONWAL
From: SUNNY JONWAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 22:50:18 -0500

| | Tech Support Test

Name | SUNNY JONWAL
E-mail | [email-masked]
Phone Number | (91) 9016161350
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | BHAVNGAR, Gujarat
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Sir if you open www.ndtv.com in your computer and that gives you an error message you can go to your settings on which use OS then click troubleshooting program and then click your default browser.

If they didn't work properly you can go to your browser settings and change in site settings and assembility change some few things.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open your phone settings
2. Turn on your bluetooth on phone
3. Press start button in your bluetooth speaker
4. Search speaker network on phone
5. After connect you will enjoy your song.

What according to you makes you a good candidate for customer service or technical support job?

Sir/mam,
I will give you a customer best care and I have many solutions on any problems and in international support I will give you my best to solve international people problem solve and convince to him/her.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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