Subject: Tech Support Candidate - Mohammad Faisal
From: Mohammad Faisal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 13:25:53 -0500

| | Tech Support Test

Name | Mohammad Faisal
E-mail | [email-masked]
Phone Number | (+91) 7669231045
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Aligarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Oranix Technologies PVT LTM. | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check the network latency
Then after chekc URL
check URL expiry

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth
connect with other device
pair with password other device
etc.

What according to you makes you a good candidate for customer service or technical support job?

First listen Customer requirements carefully
Then take action on that as desirable
follow up every 15 mins etc

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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