Subject: Tech Support Candidate - Rajat Singh
From: Rajat Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 13:25:40 -0500

| | Tech Support Test

Name | Rajat Singh
E-mail | [email-masked]
Phone Number | (+91) 8512878281
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Follow steps to open the website (www.ndtv.com)-
1- Check for internet connectivity on your device. Go to internet access button located on bottom right corner of your home screen.
2- Open your internet browser, click on menu button located at upper right corner on the screen.
3- Clear your browsing data by clicking on History and clear browsing data button.
4- Check for website address accuracy.
5- Reload the tab to open the website successfully.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Follow steps to connect a Bluetooth speaker to your mobile phone-
1- Power on your Bluetooth device.
2- Switch on your mobile's Bluetooth.
3- Click on Pair a new device.
4- Wait for few seconds till the name of Bluetooth speaker appears on the screen.
5- Click on the name of Bluetooth speaker to connect.
6- Your Bluetooth device will be connected successfully.

What according to you makes you a good candidate for customer service or technical support job? | I am always responsive with positive attitude towards the customer. I take accountability & ownership of my actions. Before jumping to solutions, understanding Customer issues is my first priority. I always maintain professional relationship and calm with the customer throughout the call even in heated conversations.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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