Subject: Tech Support Candidate - Archana Gupta
From: Archana Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 13:19:11 -0500

Tech Support
Test

Name

Archana
Gupta

E-mail

[email-masked]

Phone Number

(91) 8591491914

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Kanpur

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

ICICI BANK

Assistant manager

One month

22000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Check the web address

If you see the message "ERR_NAME_NOT_RESOLVED" or "ERR_CONNECTION_REFUSED" in
your browser window, try these steps:

Check the web address (URL) in the address bar to make sure you're going to the
right webpage.

If you are, try to open the same webpage on another computer connected to the
same network.

If you can't see the webpage on any computer, check if you're connected to the
Internet. If you are, the webpage might be down.

Delete your cookies

Cookies are files created by websites you've visited to store browsing
information, such as your profile or preferences for the website. Sometimes, a
broken cookie file can cause errors.

On your computer, open Chrome Chrome.

At the top right, select More Organize.

Select More tools and then Clear browsing data

Select a time range and then Cookies and other site data and then Clear
data.

Change your proxy settings

If the browser takes a long time to load a webpage or search, it might be using
a web proxy. If you see the message "Resolving proxy" or
"ERR_PROXY_CONNECTION_FAILED" in your browser window, you can change your proxy
settings.

At the bottom right, select the time.

Select Settings .

In the "Network" section, select the network you're using.

Select the network name again.

Select Proxy.

Change your proxy settings.

Changing your proxy settings might break your connection to the web. If you're
not sure what settings to use, contact your network administrator. Also, proxies
that need to be authenticated don't work with Chromebooks.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

Recently i am working in bank and therefore i serve a lot of
customers and its been 8 months i am doing that so i am suitable candidate for
that and my resume says everything.My passion is always to deliver an
uncompromising service to customer's while sticking to the company's corporate
principles. I always make it my goal to personalize my interaction with
customers to maintain and create new relationships.

On a scale of 1 - 5
please rate your fluency in spoken English

5