Subject: Tech Support Candidate - Ranjay Singh
From: Ranjay Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 13:18:23 -0500

| | Tech Support Test

Name | Ranjay Singh
E-mail | [email-masked]
Phone Number | (91) 9341133102
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Infosys | Senior Executive | 08 Oct 2014 | 18000
Previous Employer 2 | WNS Global Services | Senior Operations Associate | 30 March 2021 | 30000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will do following below mentioned troubleshooting steps.

• I will check my internet connection first
• I will also check my internet speed
• I will refresh my webpage
• I will Update my Browser
• I will clear cache
• I will also click and select INSPECT and then will select network and will do hard reload.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will do following below mentioned steps.

• I will switch on Bluetooth on both the devices (Bluetooth speaker & Phone)

• Then we will go to the Phone's Bluetooth option and it will show devices available to connect with phone

• We will select the right device from the available devices showing in search results and we will get option Pair on phone. We will tap on pair

• Bluetooth speaker will finally get connected with the phone

• Bluetooth speaker is connected and ready

What according to you makes you a good candidate for customer service or technical support job?

• I am very energetic
• Never feel tired
• always give my 110% in any circumstance
• Have never taken even single days of Unplanned leaves in my 9 years of service.
• Best Performer and work with 100% dedication

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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