Subject: Tech Support Candidate - Imdad Bakhsh
From: Imdad Bakhsh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 13:10:08 -0500

Tech Support
Test

Name

Imdad
Bakhsh

E-mail

[email-masked]

Phone Number

(225001) 9793441786

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

barabanki

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Byjus

BADT

21 thousand

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Did not interact
with customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1: Check your internet connection

Make sure your phone or tablet is connected to Wi-Fi or mobile data.

Try reloading the tab with the error.

Step 2:

Clear your cache

Chrome might have information stored that's stopping the page from loading.

Open the page in an Incognito window

On your Android phone or tablet, open the Chrome app Chrome.

Tap More More and then New Incognito tab.

In the Incognito tab, try loading the page. If it loads, clear your cache and
cookies.Clear your cache and cookies Tap More More and then Settings.

Tap Privacy and security and then Clear browsing data.

Next to "Time range," choose All time.

Select Cookies and site data and Cached images and files. Deselect the other
types of data.

Tap Clear data.

Try reloading the tab with the error.

Step 3:

Close other tabs or apps

Your device may have run out of memory, and can't load the site while also
running your apps.

Free up memory:

Close every tab except for the one that’s showing the error message.

Quit other apps that are running, and pause any app or file downloads.

Try reloading the tab with the error

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

Because i know how to connect with customer because i am
working in byjus and i have technical background so i am good
candidate

On a scale of 1 - 5 please rate your fluency in
spoken English

4