Subject: Tech Support Candidate - Vinayak Kapoor
From: Vinayak Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 13:02:30 -0500

Tech Support
Test

Name

Vinayak
Kapoor

E-mail

[email-masked]

Phone Number

(+91) 9873988787

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Boxbrownie.com

Customer service
executive

Present

38000

Previous Employer 1

Exl service

Customer
service executive

18/10/2021

Previous
Employer 2

Serco

Sr. Customer care executive

3/08/2016

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check the error code. If the error
code is not related to network then I will go to the settings of my browser
& clear the cache & cookies of the browser.

Additionally, I will try to switch my connected network & retry.

I can also try to change the browser that I am using in order to see if the
error is caused by the browser. We can also check for outages on search engines
like google for this website.

Other than this, we can also try using other extensions of the website such as
www.ndtv.in, www.ndtv.co.in, etc.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Following
are the steps:

1. Check that the speaker is in pairing mode which is mostly done by long
pressing the bluetooth button.

2. Open the bluetooth settings on your mobile phone.

3. Select the device name & click on pair.

4. Let the devices pair by entering the 4 digit pin which is generally printed
in the manual.

What according to you makes you a good candidate
for customer service or technical support job?

The
candidates who are technically sound & are logical thinkers are the best.

The candidate should have attention to details.

They should have a brief idea on how devices work & what errors are
generally made by the end customers.

On a scale of 1 - 5
please rate your fluency in spoken English

5