Subject: Tech Support Candidate - Jennifer Sonowal
From: Jennifer Sonowal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 12:55:25 -0500

| | Tech Support Test

Name | Jennifer Sonowal
E-mail | [email-masked]
Phone Number | (+91) 9599612726
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 120
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aptara | Senior customer representative | NA | 38000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would ask the customer regarding the error first and then will ask her/him about the browser he/she is using. Once I am able to get the name of the browser i will guide the customer  to clear the cache and the cookies accordingly. After the steps I will ask the customer to cross out/ close all the existing tabs and restart the computer again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | The first step is to switch on the speaker, activate the bluetooth mode of the mobile and pair it with the name of the speaker accordingly
What according to you makes you a good candidate for customer service or technical support job? | When I interact with clients, I always use simple, clear language that the average person would understand. As I guide them through the troubleshooting process, I ask specific questions about what they see so that I can interpret their problem myself. Throughout the process, I make them feel comfortable by narrating the actions I take and explaining why we are taking each step. If a customer still doesn't understand, I re-phrase my requests in different ways until I find an approach that works with their communication style. I believe with my skillset from customer service and l1 tech support I will be able to get more over the table.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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