Subject: Tech Support Candidate - Jay Yashwanth Tandale Jay
From: Jay Yashwanth Tandale Jay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 12:47:14 -0500

| | Tech Support Test

Name | Jay Yashwanth Tandale Jay
E-mail | [email-masked]
Phone Number | (+91) 8618851473
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dxc Technology | Senior Assistant helpdesk technician | 15th November | 16800
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Basically it depends upon what kind of issue is user facing while browsing the website.
For basic issue while browsing we can  troubleshoot the problem by following below steps
1.Deleting the browser cache
2.Add a website to trusted site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:-On the bluetooth of phone and speakers both
Step 2:- search the device name on your phone
Step 3:-once u found the device name then click on it and try to pair
Step 4 :-Once u follow the above steps your speaker is connected with phone

What according to you makes you a good candidate for customer service or technical support job?

1.First I try to understand the problem of the user before performing the troubleshooting.
2.I can make a good interaction with the user and try to make them understand that I am there to help them out
3.i will give my 100% effort to solve there issue

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |