Subject: Tech Support Candidate - Fardil Rahman
From: Fardil Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 12:10:26 -0500

Tech Support
Test

Name

Fardil
Rahman

E-mail

[email-masked]

Phone Number

(70020) 28392

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Guwahati

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
Cyber Security

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Customer Support Executive

Inbound

15/03/2020

14k

Previous Employer 1

LittleLeap

BDE

30/11/2021

22k

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1.Open a new tab and check to see if you can load
another website like google.com or mozilla.org

(a)If you can open another site, skip down to The problem only happens with
certain websites.

(b)If you can't open another site, continue on to the next step.

2.Launch another browser, like Internet Explorer or Microsoft Edge, and try to
open the site you were having problems with.

(a)If the site works in another browser, see The problem only happens in
Firefox.

(b)If the site doesn't work in another browser, check out The problem happens in
all web browsers.

3.The problem only happens with certain websites

(a)If you see any of these error messages, it might just be a problem with
Firefox's cache:

The connection was interrupted

The connection was reset

The connection has timed out

Try clearing Firefox's cookies and cache

Do these steps and then reload the website you're having trouble with.

Click on the menu button Fx89menuButton to open the menu panel.

Click History and select Clear Recent History….

In the Time Range to clear: drop-down, select Everything.

Below the drop-down menu, select both Cookies and Cache. Make sure other items
you want to keep are not selected.

Click OK.

If clearing Firefox's cookies and cache didn't work, it's probably a sign that
there is a problem with the website itself. In that case you'll just have to
wait for it to get fixed. With big sites like Twitter or Facebook this may only
be a few minutes.

If you don't see any of the error messages above, check to see if any of the
specific problems below match what you see:

The website loads but doesn't work properly

If the website doesn't look right or doesn't work the way it's supposed to, you
should check out the following articles:

Websites look wrong or appear differently than they should

Fix problems that cause images to not show

Fix common audio and video issues

Websites show a spinning wheel and never finish loading

Fix login issues on websites that require a username and password. You may
receive an error similar to We were unable to process your login request or An
unspecified error has occurred when you attempt to sign in to websites with your
username and password, or the login may simply fail.

The problem only happens on a secure (https) website

Look at the web address in the location bar. Does it start with https:// (notice
the "s")? If so, check if you see one of the following error messages:

For a "Warning: Potential Security Risk Ahead" error page, see the articles What
do the security warning codes mean? and How to troubleshoot security error codes
on secure websites.

For a "Secure Connection Failed" or "Did Not Connect: Potential Security Issue"
error page, see Secure connection failed and Firefox did not connect.

For a "Your Computer Clock is Wrong" error page, see How to troubleshoot time
related errors on secure websites.

The problem only happens in Firefox

If another web browser works just fine, one of following solutions should fix
things:

Firefox can't load websites but other browsers can - if you can view websites in
browsers other than Firefox.

Fix problems connecting to websites after updating Firefox - if you experience
connection problems after updating Firefox.

If you see the following error messages, Firefox is trying to access the
Internet through a proxy server:

The proxy server is refusing connections

Unable to find the proxy server

If you connect to the Internet through a proxy, compare Firefox's settings to
Internet Explorer's — see Microsoft's guide to proxy settings.

To check your connection settings in Firefox:

Click the menu button Fx89menuButton and select Settings.

In the General panel, go down to the Network Settings section.

Click Settings…. The Connection Settings dialog will open.

Change your proxy settings:

If you don't connect to the Internet through a proxy (or don't know whether you
connect through a proxy), select No Proxy.

Close the Connection Settings dialog.

Close the about:preferences page. Any changes you've made will automatically be
saved.

The problem happens in all web browsers

This is probably a problem with your Internet connection. See Firefox and other
browsers can't load websites for some troubleshooting suggestions.

Other, less common problems

A website reports that Firefox is outdated, incompatible or not supported - see
How to reset the default user agent on Firefox.

Malicious website errors - if you see a "Suspected Attack Site!" or "Suspected
Web Forgery!" warning, Firefox has blocked access to the website you're visiting
to protect you from malware or web forgery (phishing). For more information, see
Phishing and Malware Protection (Mozilla.org).

Offline mode - if you see a message about offline mode, you may have set Firefox
not to use your network connection. Make sure your computer has a network
connection and then:

Click File in the Menu bar (you can press and release the Alt key to temporarily
show the Menu bar), then make sure Work offline is unchecked.

The page isn't redirecting properly - this problem can be caused by problems
with cookies. See Websites say cookies are blocked - Unblock them for more
information.

If you get a File not found error, try the troubleshooting steps in these
articles:

Troubleshoot extensions, themes and hardware acceleration issues to solve common
Firefox problems

Troubleshoot Firefox issues caused by malware

Content Encoding Error - if you get the error message Content Encoding Error or
The page you are trying to view cannot be shown because it uses an invalid or
unsupported form of compression, use these steps to diagnose and fix them:

Check the settings of any Internet security applications you use (including
firewalls, anti-virus or anti-spyware programs, and privacy protection
programs). You should try to remove any permissions those applications have for
Firefox, and then add them again. For program-specific instructions for a number
of applications, see Configure firewalls so that Firefox can access the
Internet.

Follow the Standard troubleshooting steps.

This address is restricted - this error occurs when you are attempting to
connect to a web server on a port that is reserved for another application. If
the website you are trying to visit contains a colon followed by a number in its
address (for example, http://website.com:23), try removing that portion
(http://website.com) or replacing it with :80 (http://website.com:80). If this
doesn't work, you may have been given an incorrect address.

DNS cache is invalid - DNS is the service that converts a website's domain name
into the IP address that Firefox uses to connect to a website. This information
is saved to your computer's DNS cache in order to improve speeds. However, if
the DNS cache record is corrupt or the website has changed IP address, Firefox
may be directed to the incorrect server. The Firefox and other browsers can't
load websites article explains how to flush the DNS cache. For additional
information, see https://www.whatsmydns.net/flush-dns.html.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.Swipe down from the top of the screen.

2.Touch and hold Bluetooth .

3.Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

4.Tap the name of the Bluetooth device you want to pair with your device.

5.Follow any on-screen instructions.

What according to you makes you a good candidate
for customer service or technical support job?

"Customer
First" is a mantra for any Organization to succeed in its business. I follow
this mantra.  Being responsive with positive attitude, taking accountability
& ownership, understanding Customer issues as a partner and providing
proactive cost effective and best solutions towards the problems before the
Customer realizes would definitely differentiate you from others.

On a
scale of 1 - 5 please rate your fluency in spoken English

5