Subject: Tech Support Candidate - Abhinav Kumar
From: Abhinav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 11:52:05 -0500

| | Tech Support Test

Name | Abhinav Kumar
E-mail | [email-masked]
Phone Number | (91) 8269791499
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Keysight technology | Web support engineer | N/A | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If you face again and again error message while open a website then take some basic step for troubleshoot the problem.
Close the browser and restart the browser.
Clear all cache and cookies from browser setting.
Confirm the network connectivity also.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on Bluetooth speakers and also mobile Bluetooth.
Change mode of Bluetooth speaker in Bluetooth service.
In mobile search nearby Bluetooth speakers device and pair it.

What according to you makes you a good candidate for customer service or technical support job? | I have 2+ experience in techanical support as well as client handling, and I am eager to learn new things in support area.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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