Subject: Tech Support Candidate - Rohit Rathi
From: Rohit Rathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 11:37:36 -0500

Tech Support
Test

Name

Rohit
Rathi

E-mail

[email-masked]

Phone Number

(91) 9462475616

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Bikaner

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware -
Basic
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TCS

IT Analyst

NA

50000

Previous Employer 1

NA

NA

NA

NS

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Perform browser cleanup from settings

Check network connection if necessary

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on
Bluetooth on speaker and phone

Pair the speaker with mobile in Bluetooth settings in mobile

What
according to you makes you a good candidate for customer service or technical
support job?

I understand the value of customer service which
gets impacted by technical issues.

On a scale of 1 - 5
please rate your fluency in spoken English

4