Subject: Tech Support Candidate - Gufran Ali Khan
From: Gufran Ali Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 11:34:36 -0500

| | Tech Support Test

Name | Gufran Ali Khan
E-mail | [email-masked]
Phone Number | (91) 9583721934
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Odisha
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | M/s Serajuddin & Co | Sr Technician (IT) | | 27k
Previous Employer 1 | OCL India limited | Sr Technician | 2014 Nov | 25k
Previous Employer 2 | Lalani Computer | Sr Technician | 2011June | 15K

In your past experience you have (select all that applies) | Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Fast Make Sure the Internet Connection Work or not.Then restart My Device.Check if the Website is Down for Everybody or Just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification like you should be soft spoken good listener problem solver helpful .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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