Subject: Tech Support Candidate - Ahmad Zulquarnain
From: Ahmad Zulquarnain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 11:31:29 -0500

| | Tech Support Test

Name | Ahmad Zulquarnain
E-mail | [email-masked]
Phone Number | (+91) 7080834774
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Startek | CSA | Currently | 14500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly will refresh the system and check the internet connection after that I'll reconnect the internet and then again open the website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly will open bluetooth
Then search for device
Then connect the device
Then pair it
After pairing will use it

What according to you makes you a good candidate for customer service or technical support job? | I like to help customers with there query with my skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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