Subject: Tech Support Candidate - Neha Jaiswal
From: Neha Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 11:21:04 -0500

| | Tech Support Test

Name | Neha Jaiswal
E-mail | [email-masked]
Phone Number | (91) 7905218457
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 59
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
All software installation and troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IDC TECHNOLOGY | Remote support Engineer | 1 jan | 11091
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. we check the proxy settings.
2. Check the fore point DCEP end point install or not.if it is not install then install the software.

3 . Check the vpn is connected or not.
4 . Check the network

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to the settings and click on bluetooth options then add the bluetooth device like :- noise, 1+
What according to you makes you a good candidate for customer service or technical support job? | Understand the customer queries and resolved the accordingly. And always resolved the issues permanently.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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