Subject: Tech Support Candidate - Aslam Shaikh
From: Aslam Shaikh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 11:08:53 -0500

| | Tech Support Test

Name | Aslam Shaikh
E-mail | [email-masked]
Phone Number | (0) 8624891644
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP
Software oracle sql pl sql toad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pari gallery | It manager | 2020 | 50000
Previous Employer 1 | Pari gallery | It aupervisor | 2004 | 30000
Previous Employer 2 | Supreme | It specialist | 2000 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please open chrome internet browser
Then type in address bar https:\www.NDTV.com
And press Enter

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Please go to main menu
Then go to setting
Then click on Bluetooth and search
You will see you le speaker name in the list
Just please on connect and pair
It will connect automatically
** please make sure before connection process speaker Bluetooth should be ON

What according to you makes you a good candidate for customer service or technical support job? | I am the person who can explain the solution of the problem very easily which could be understandable to user
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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