Subject: Tech Support Candidate - Narender Gupta
From: Narender Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 11:07:33 -0500

Tech Support
Test

Name

Narender
Gupta

E-mail

[email-masked]

Phone Number

(011) 9650674068

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Vasant kunj Delhi

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

M3M India

QA

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I will
use another browser and check version and asked customer to upgrade his browser,
explain him logs, history.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Switch on
Bluetooth and choose from the options.

What according to
you makes you a good candidate for customer service or technical support
job?

My previous job experience.

On a scale of 1 - 5
please rate your fluency in spoken English

5