Subject: Tech Support Candidate - Shaysta Qadir
From: Shaysta Qadir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 10:55:49 -0500

| | Tech Support Test

Name | Shaysta Qadir
E-mail | [email-masked]
Phone Number | (+91) 9622984418
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Srinagar Jammu and Kashmir
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Education department | Labrarian | 06/08/2021 | 20000
Previous Employer 1 | Pmkvy | Soft skill trainer | 08/02/2018 | 12000
Previous Employer 2 | Education department | Management consulting | 29/07/2018 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my internet connection ist, then step by step I will fallow my steps.
I will restart my internet connection, will also clear browser cache
I will flush DNS cache and change DNS servers

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen
Touch and hold bluetooth
Tap pair new device. If you don't find pair new device
Tap the name of the bluetooth device you want to pair with your device.
Then fallow any on screen instructions

What according to you makes you a good candidate for customer service or technical support job?

I always give 100%.
Trust me I am good and smart.
I have that kind of skills where I can easily ho anywhere.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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