Subject: Tech Support Candidate - Anil David
From: Anil David <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 10:47:43 -0500

| | Tech Support Test

Name | Anil David
E-mail | [email-masked]
Phone Number | (91) 9873376095
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vasundhara,  Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techmahindra | QA | 24-08-2021 | 21,600
Previous Employer 1 | EXL services. com | Associate | 26-08-2019 | 23,500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

(1)check whether PC is having network connectivity :(a)if PC is connected to LAN check if LAN card light is blinking(b) If PC is connected with WiFi check all lights are green on Router. If LOS is blinking it means issue at service provider end.

(2)ping ndtv.com -t from command prompt & see if there is request timed out which means site is not reachable due to high internet traffic

(3) check network speed: upload / download

(4)close web browser & open again
(5) try opening from a different web browser viz IE, Google Chrome, Motzilla Firefox Fox, Microsoft Edge.

(6)Restart PC

Please list the steps to connect a Bluetooth speaker to your mobile phone.

(1)Power on Bluetooth speaker
(2) Go to settings on your mobile phone  got to  bluetooth option, turn on Bluetooth
(3)Alistair of available Bluetooth devices will appear on Mobile, select the one you want to use so that it comes under pairing mode
(4)If your Bluetooth speaker is not listed press the button on Bluetooth that will make it discoverable

What according to you makes you a good candidate for customer service or technical support job?

(1)Call opening:Greet the customer,  Active listening to issue for which the customer is calling
(2) Empathize customer
(3) Apologize customer if it is a repeated concern
(4) Rate of speech so that customer is able to understand properly
(5) Conversational ability using proper and  grammatically correct sentences.
(6)Resolving the call in a timely manner
(7)Offer further assistance
(8)close the call as per the guidelines

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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