Subject: Tech Support Candidate - Sidhant Sood
From: Sidhant Sood <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 10:39:28 -0500

Tech Support
Test

Name

Sidhant
Sood

E-mail

[email-masked]

Phone Number

(+91) 9079594907

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sector 7 Dwarka, New
Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Amazon

Virtual Customer Support

12 Nov, 2021

30000

Previous Employer 1

Na

Na

Na

Na

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly, I would try reloading the page,

Then try to clear cache, and cookies of the browser

Then check for the internet troubleshooting wizard present in windows

Then try restarting the modem, and check if none of my other devices have an
internet connection.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Open the
settings of the phone, search for bluetooth there and turn bluetooth on. Now
take the speaker, switvh it on and put it on pairing mode, then select the
correct device in phone by searching for the new devices, and generally after
this a speaker is connected

What according to you makes you a
good candidate for customer service or technical support job?

I am a good listener, I can recognise the exact problems
customer are having, even if there are telling stories around it. Quick problem
solving skills also help me a lot

On a scale of 1 - 5
please rate your fluency in spoken English

5