Subject: Tech Support Candidate - Shubham Shekhar Shubham
From: Shubham Shekhar Shubham <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 10:34:41 -0500

| | Tech Support Test

Name | Shubham Shekhar Shubham
E-mail | [email-masked]
Phone Number | (887) 7192285
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayur vihar phase 1
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Microsoft Excel, Microsoft office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First and foremost i will check the Internet connection of my system which is been accessed.
Secondly i would like to reload the webpage because sometimes due to some internal website problem the webpages doesn't open up.
Another step is by re-installing my browser or clearing up the cache data
And lastly i would restart my system in order to refresh its memory

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the bluetooth option on the mobile phone using bluetooth option on setting menu or by dragging it from the system tool tab.
2. Open the bluetooth speaker and then wait for its blutooth to open and go into pairing mode
3. Then search the speaker name on your mobile phone in the bluetooth section .
4. Tap on the device and then pair the bluetooth speaker to your mobile phone using paring key.
5. Your bluetooth speaker in connected to your mobile phone .

What according to you makes you a good candidate for customer service or technical support job?

I as a person feels i can fix the customer problem as i connect with a person quite nice and patiently.
I am also a patient listener so i can understand their problems in depth and fix them accordingly , so I feel technical support is a good place for me to explore good opportunities and learn the aspects of the problem-solving assessment.
I work hard and is ready to serve to companies such as yours for the growth of the company so as mine.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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