Subject: Tech Support Candidate - Hema Punni
From: Hema Punni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 07:53:19 -0500

| | Tech Support Test

Name | Hema Punni
E-mail | [email-masked]
Phone Number | (91) 8288960655
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | punjab
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | AgNext Technologies | Inside Sales | 10 June 2021 | 36000
Previous Employer 2 | AM Designs Pvt Ltd | Business Development Associate | 31 March 2021 | 38300

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will check the website address if it is incorrect. If the URL is correct, I will Check the internet connection once.
Secondly, I will try to run the website on some other browser such as incognito. if the same error persist there may be a chance that the website is blocked so I will remove it from the control panel > restricted websites.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

go to settings in phone. Tap and hold Bluetooth button and click on add new devices to pair.
Select the name of the bluetooth speaker from the new list or the available devices. it will automatically get paired and hence connected.

What according to you makes you a good candidate for customer service or technical support job? | The candidate should be good in communicating confidently and need to have full knowledge of particular domain in which he or she is dealing in.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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