Subject: Tech Support Candidate - Ranjith Kumar
From: Ranjith Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Nov 2021 23:02:22 -0500

Tech Support
Test

Name

Ranjith
Kumar

E-mail

[email-masked]

Phone Number

(637103) 6379164565

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Bengaluru

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Impulse

Marketing Manager

29/12/2019

10000

Previous Employer 1

Asort

HR Assistant Manager

29/10/2021

15000

Previous Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Restart
My Device

Make Sure the Internet Connection Works

Check if the Website is Down for Everybody or Just Me

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn
Bluetooth on

Pair a Bluetooth accessory

Connect

Set up, unpair, or find a Bluetooth accessory

What according to
you makes you a good candidate for customer service or technical support
job?

Customer First" is a mantra for any Organisation to suceed in
its business. I follow this mantra.  Being responsive with positive attitue,
taking accountability & ownership, understanding Customer issues as a
partner and providing proactive cost effective and best solutions towards the
problems before the Customer realizes would definitely differentiate you from
others.

On a scale of 1 - 5 please rate your fluency in
spoken English

5