Subject: Tech Support Candidate - Ritika Sharma
From: Ritika Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Nov 2021 09:26:24 -0500

| | Tech Support Test

Name | Ritika Sharma
E-mail | [email-masked]
Phone Number | (91) 9516018524
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 36 A, Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | M B International | Office Assistant | 26 August, 2021 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the Internet/wifi connection. I will clear the caches. I will check for the vpn connection and turn it off. That's all.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

. Turn on the bluetooth on your mobile phone.
. Long press the bluetooth speaker start button.
. Search for new bluetooth devices on your mobile phone.
. Click on the bluetooth speaker and accept the pairing request.

What according to you makes you a good candidate for customer service or technical support job? | I can understand the customer's problem and show empathy to them.  I will do my best to give the perfect solution to customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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