Subject: Tech Support Candidate - Mo Fahim Anwar
From: Mo Fahim Anwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Nov 2021 05:39:42 -0500

| | Tech Support Test

Name | Mo Fahim Anwar
E-mail | [email-masked]
Phone Number | (+91) 7499555942
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gandhinagar Gujarat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | StayinFront | Level3 technical support Engineer | | 21
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we check the data connection for our internet connection is on or off.
Then after we will try to clear browser cache.
If the site is still not opening then we will try to restart the system and then try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open bluetooth in mobile phone
2. Now on your speakers
3. Press refresh button for searching nearby blutooth spekar.
4. Now press ok to paired.
5 speaker connected with mobile phone

What according to you makes you a good candidate for customer service or technical support job? | Keep up to date for customers issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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