Subject: Tech Support Candidate - Rajat Khurana
From: Rajat Khurana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Nov 2021 04:21:36 -0500

| | Tech Support Test

Name | Rajat Khurana
E-mail | [email-masked]
Phone Number | (91) 9810081080
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Yamunanagar Haryana
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | HCL TEchnologies | Analyst | 31/10/2018 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check what exactly is the error. If it is a connectivity issue, then I will check network connection on the system or will ask the client to check wether all the network cables are connected properly, in case if the system is connected through lan cable or dock.
If the error is regarding web browser, then I will go ahead with basic troubleshooting of the browser such as clearing cookies, history and cache memory.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

iPhone
Open settings, bluetooth, search for device that needs to be added. Tap the device name and the device will get connected.

Android
Open settings, connections, bluetooth, look for the device and tap and connect the desired one.

What according to you makes you a good candidate for customer service or technical support job? | I am fluent in English and I try to understand the customer concern and try to get the possible solution keeping in mind the SLAs and company privacy.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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