Subject: Tech Support Candidate - srinivasan murugesan
From: srinivasan murugesan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Nov 2021 02:18:06 -0500

| | Tech Support Test

Name | srinivasan murugesan
E-mail | [email-masked]
Phone Number | (+91) 9791630673
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Tamil Nadu
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aes | Support Engineer | December 30th | 42000
Previous Employer 1 | CTS | Workflow Analyst | Feb 8th | 8000
Previous Employer 2 | TCS | Workflow Analyst | Aug 29th |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 : Will check upon my network connectivity
Step 2 : Will check the URL.
Step 3 : If the issue is with VPN will connect and try again. OR if the issue is with URL will raise a ticket and assign to concern team to troubleshoot

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on your Bluetooth from speaker and mobile . If Bluetooth speaker currently matches automatically it gets connected.
What according to you makes you a good candidate for customer service or technical support job? | Need to identify and analyse the the ticket for which purpose it has been raised for . Should find the root cause of the ticket , Should know some knowledge in troubleshooting.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |