Subject: Tech Support Candidate - Rinku Mehra
From: Rinku Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Nov 2021 01:53:36 -0500

| | Tech Support Test

Name | Rinku Mehra
E-mail | [email-masked]
Phone Number | (91) 7983750610
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dehradun
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | St Paul school | Teacher | 2020 year | 20k
Previous Employer 2 | Samtech | Technical support executive | 2018 year | 16k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will refresh the page and will make sure that  and cookies are enabled then will clear all the cache nd cookies or will make sure that my web browser is up to date and then will try to restart the web browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will for to settings and tap the bluetooth option and will turn it on and will search for my bluetooth speaker name once will get it will press on it to connect.
What according to you makes you a good candidate for customer service or technical support job? | Because I am a good listener and always try to understand people who are facing problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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