Subject: Trainer Candidate - Jasleen Kaur
From: Jasleen Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Nov 2021 01:52:40 -0500

| | Tech Support Test

Name | Jasleen Kaur
E-mail | [email-masked]
Phone Number | (987) 6179278
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NIIT | Hosting Expert | Working |
Previous Employer 1 | Expert solutions | Senior customer services | |
Previous Employer 2 | Absolute consults | HR and Business development manager | |

If Selected, how much time do you need to join? | 30-40days
Please briefly describe your work experience specifically in Quality? | Support the Company's pursuit of high quality service to internal and external customers and enhancing the overall customer experience. Conduct quality assurance monitors and coach based on the data monitored and creating reports. Ensure that internal policies, procedures, and compliance regulations are being followed.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Na
What according to you makes you a good candidate for this position? | Na
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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