Subject: Trainer Candidate - Manoj Nayak
From: Manoj Nayak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Nov 2021 01:24:39 -0500

| | Tech Support Test

Name | Manoj Nayak
E-mail | [email-masked]
Phone Number | (91) 7008266277
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mehsena, Gujurat

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Suzuki Motor Gujurat | Assistant Executive | | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Less than 20 days
Please briefly describe your work experience specifically in Quality? | developing and supporting the planning, design, and execution of test plans, test scripts, and process plans for projects. ... You will be responsible for ensuring that the end product meets the minimum quality standards, is fully functional and user-friendly.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | The toughest part of the job is definitely dealing with certain clients. When they give our company representatives a hard time, doing our job becomes tough. On the other hand, when you get a great client, and develop a strong relationship with them, it is probably the most rewarding parts of the work.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service is based on customer satisfaction
What according to you makes you a good candidate for this position? | I am confident and hard working and good communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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