Subject: Tech Support Candidate - Harshita Singh
From: Harshita Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 22:47:36 -0500

| | Tech Support Test

Name | Harshita Singh
E-mail | [email-masked]
Phone Number | (226017) 9721259428
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Check the type of error.
2-If error is related to connection,check your internet connection.
3-If page loading error occur ie. it takes time to load then refresh page.
4-Some websites also do not load because of vpn,switch off vpn in that case.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Switch on the bluetooth by pressing the power button for 3-5 seconds it will say power on.
2-Unlock your mobile drag the notification bar and touch bluetooth option for 2-3 sec,bluetooth settion will be on.
3-Then search for your bluetooth device.
4-If your device name os visible then click on the name it will automatically pair with your speaker.
5-If your speaker name is not visible then refresh it and then pair.

What according to you makes you a good candidate for customer service or technical support job?

Ability to handle queries
Good listener

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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