Subject: Tech Support Candidate - Purva Saxena
From: Purva Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 22:27:27 -0500

Tech Support
Test

Name

Purva
Saxena

E-mail

[email-masked]

Phone Number

(+91) 7982713404

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Bareilly

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Na

Na

Previous Employer 1

Na

Na

Na

Previous
Employer 2

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Open a
new tab and check to see if you can load another website like google.com or
mozilla.org.

If you can open another site, skip down to The problem only happens with certain
websites.

If you can't open another site, continue on to the next step.

Launch another browser, like Internet Explorer, and try to open the site you
were having problems with.

If the site works in another browser, see The problem only happens in
Firefox.

If the site doesn't work in another browser, check out The problem happens in
all web browsers,Or try to clear cache data of chrome or Mozilla ,Click History
and select Clear Recent History….

In the Time Range there is option to clear will clear from there

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Put the speaker in pairing mode. Switch on the speaker
and long press the Bluetooth button on the device.

Step 2: Switch on Bluetooth on mobile phone. Go to settings in your phone (both
Android and iOS) and select the Bluetooth settings option

Step 3: Wait for the phone to connect

What according to
you makes you a good candidate for customer service or technical support
job?

I have experience in tech Mahindra as a csa and also have
basic knowledge of troubleshooting

On a scale of 1 - 5
please rate your fluency in spoken English

4