Subject: Tech Support Candidate - Shubham Mehra
From: Shubham Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 22:01:23 -0500

Tech Support
Test

Name

Shubham
Mehra

E-mail

[email-masked]

Phone Number

(+91) 8755506142

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

InterGlobe Aviation Ltd

Associate JTO

8000

Previous Employer 1

WhiteHat Jr

Manager Sales

22/03/21

42000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1. Check whether my internet
is working properly by trying opening same website on other device like
phone.

2. If it is not working I will try reconnecting to my router and also try
restarting router and try again. If still not resolved I'll contact my network
provider.

3. If my internet is working but the site wouldn't open on my computer only, I
will try reconnecting to the internet, try opening some heavy website to check
the connectivity, try on some other browser. If all that doesn't work, I will
restart my system and try again.

4. If even after restarting I'm facing the same issue I'll contacting my
customer service to get help.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Turn on
Bluetooth on phone

2. Turn on speaker

3. Open Bluetooth settings by pressing and holding Bluetooth icon on
notification tray or going to settings.

4. Find the name of your speaker and try pairing with it

5. If paired successfully your speaker will notify

What according to
you makes you a good candidate for customer service or technical support
job?

1. Technical knowledge

2. Humble and supportive

3. Calm and collected so that he/she can understand problem even when the
customer is panicking

4. Communication skills

5. Thinking quick on his/her feet

On a scale of 1 - 5
please rate your fluency in spoken English

4