Subject: Tech Support Candidate - Vinod Vasupalli
From: Vinod Vasupalli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 21:18:15 -0500

Tech Support
Test

Name

Vinod
Vasupalli

E-mail

[email-masked]

Phone Number

(+91) 9032883201

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Visakhapatnam, Andhra
Pradesh

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Sr. Advisor

NA

22000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Firstly,
I will be checking the internet connection is stable or not. If stable, then I
will check the browser cookies and cache and permissions. With this it would be
working fine.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Just have to turn on bluetooth button in the
mobile click the pair button on the speaker  and then the device will appear on
the screen and we just have to click on it to pair

What according to
you makes you a good candidate for customer service or technical support
job?

I have excellent communication skills and preferred level of
handling customer querys or expertise level of verifying customer data or
documents

On a scale of 1 - 5 please rate your fluency in
spoken English

5