Subject: Tech Support Candidate - Ujjwal Sharma
From: Ujjwal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 20:26:53 -0500

| | Tech Support Test

Name | Ujjwal Sharma
E-mail | [email-masked]
Phone Number | (91) 8467898683
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur Vihar Phase 3
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I get an error to open a website over browser firstly, I will check the internet service in device if internet is working and still website is not open I will check the network setting of my device. After that I will put my device on airplane mode and after dew second I will connect it to the internet. if the website is still not working I will restart the device. To following these steps if my wifi wouldn’t work I would visit the nearest store to fix my issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly, I will turn on my bluetooth of my mobile phone then try to connect my device with bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | As per my thinking, a good candidate who have an ability to work under pressure, self motivation, responsible, quick learner, good decision making and tackle the situation effectively so, I feel that may be I am a good candidate and have these many abilities which can help the organisation to attain its goal.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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