Subject: Tech Support Candidate - Akshit Saxena
From: Akshit Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 09:49:39 -0500

| | Tech Support Test

Name | Akshit Saxena
E-mail | [email-masked]
Phone Number | (91) 7409838666
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Cloud/Tech support associate | NA | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check if the internet connection is working fine or not.
I will clear cache data and history to see if the website work's.
Open the website in a different browser or maybe in incognito window.
Will try to access it from any other device to confirm if the issue is with website or with the system.
I will check the ping of the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Press and hold the power on button on the speaker to turn on the bluetooth of the speaker.
2. Open settings on your devices and search for wireless network and open bluetooth in it.
3. Search for available devices and click on pair.
4. Connect the speaker and play your music.

What according to you makes you a good candidate for customer service or technical support job?

A person who listens to the problems of the customer calmly and resolves the issue in appropriate time is best for support jobs.
He/she should have a good patience level so as to understand the issues faced by users in a better way. The most important of all is he should be able to make people comfortable and solve their problems timely so that everything runs smoothly.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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