Subject: Tech Support Candidate - Kamanksha Swami
From: Kamanksha Swami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 07:02:33 -0500

| | Tech Support Test

Name | Kamanksha Swami
E-mail | [email-masked]
Phone Number | (+91) 9782654398
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mattsenkumar LLC | Sr. Content Writer | 21/02/2021 | 33500
Previous Employer 1 | Cognus Technology | Business Associate | 18/11/2021 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check if the internet connection is ok
Check if the website URL is correct
Check if one has blocked the website
Clear caches, history and other forces from the device
Re-load the program after removing the cache and history

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth of your mobile phone
Turn on the Bluetooth device
Find the name of the Bluetooth device in your scanned Bluetooth networks
Click on your device name
Pair the device and wait for the connected sound.

What according to you makes you a good candidate for customer service or technical support job? | Excellent communication and listening skills, empathic personality, calm and patient behavior, and problem-solving attitude make a person the right candidate for a customer service job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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