Subject: Tech Support Candidate - Divya Saini
From: Divya Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 06:53:21 -0500

| | Tech Support Test

Name | Divya Saini
E-mail | [email-masked]
Phone Number | (91) 8178301686
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West Vinod Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shl | Technical customer support | | 28000/-
Previous Employer 1 | Concentrix | Customer support | | 17000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As there is no specific error mentioned so we need to check with error first nad then we need to troubleshoot according to make it more clear and concise

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps are as follows :

1) We need to ensure to turn on Bluetooth speaker and device which we want to connect.
2) Pair both the devices.
3It will get connected.

What according to you makes you a good candidate for customer service or technical support job? | According to me , person should be filled with patience and need to be supportive and adjusting with all environment whether pressure is high or low he/ she needs to have capability to cope up with such situations
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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