Subject: Tech Support Candidate - Mohit Chauhan
From: Mohit Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 06:27:59 -0500

| | Tech Support Test

Name | Mohit Chauhan
E-mail | [email-masked]
Phone Number | (91) 9389582487
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ambiguous Solution Pvt Ltd | Technical Sales | Till date | 16500
Previous Employer 1 | Techmahindra | Customer service Executive | 30sept | 11700
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Okay first read the error to the tech support team and then try connecting to the internet if problem still continues tech support will ask for remote access to fix then give the remote and they will handle accordingly
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on. Bluetooth make discoverable both devices and then connect

What according to you makes you a good candidate for customer service or technical support job?

Polite, calm,Soft voice,

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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