Subject: Tech Support Candidate - Pradeep Yadav
From: Pradeep Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 06:16:50 -0500

| | Tech Support Test

Name | Pradeep Yadav
E-mail | [email-masked]
Phone Number | (+91) 8446109942
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Nashik
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hyper drive solutions | Technical support | 31st august2021 | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connection.
Check if website is down for all browser.
Restart the internet device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put the speaker in pairing mode. Switch on the speaker and long press the Bluetooth button on the device.
Switch on Bluetooth on mobile phone. Go to settings in your phone and select the Bluetooth settings option.
Wait for phone to connect.

What according to you makes you a good candidate for customer service or technical support job? | Having a 2years experience technical support in both domestic and international support.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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