Subject: Tech Support Candidate - Alka Verma
From: Alka Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 06:04:26 -0500

Tech Support
Test

Name

Alka
Verma

E-mail

[email-masked]

Phone Number

(91) 8923137442

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Upgradjeet

Learning
consultant

05-08-2021

21k

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Right click in the service in Window Services and
go to Properties. Then go to Log On tab and select Local System account. Click
on Ok button and start the service.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Go to
settings.

Tap the Bluetooth option.

Turn on Bluetooth.

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it
discoverable – it's often a button with a Bluetooth symbol on it.

What
according to you makes you a good candidate for customer service or technical
support job?

Teamwork. ...

Communication and Interpersonal Skills. ...

Analytical Skills. ...

Dependability and a Strong Work Ethic. ...

Maturity and a Professional Attitude. ...

Adaptability and Flexibility. ...

Good Personality.

On a scale of 1 - 5 please rate your
fluency in spoken English

5