Subject: Tech Support Candidate - Sidhant Sood
From: Sidhant Sood <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 05:56:38 -0500

| | Tech Support Test

Name | Sidhant Sood
E-mail | [email-masked]
Phone Number | (+91) 9079594907
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | sector 7, dwarka, new delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | VCS | 10 Nov, 2021 | 30000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

These are the basic steps I will follow,

1. Try to refresh page again.
2. I will clear the cache and cookies of browser and try again.
3. Then I will disconnect my internet connection and reconnect and try again.
3. Then I will use the troubleshooting option present in windows which automatically restarts the modem dynamically and try to connect a Microsoft website.
4. If that does not work then my last option would be to try restarting my modem, and check if I am facing this in only my system or even my phone and other devices at home are not able to internet.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly, Switch the Bluetooth speaker on, and put them in pairing mode.
Then go to settings, and go to the Bluetooth settings (there are too many ways to reach there that I know but I am just telling this for now)

And click to pair a new device, select the name of Bluetooth speaker, (if we are connecting it for the first time).

Then generally your phone shows a passcode, that we can generally ignore (in case of connecting to speaker), and the speaker generally says that it is connected after this process.

What according to you makes you a good candidate for customer service or technical support job? | Firstly good hearing, amd understanding skills, most importantly I can recognise the problems a customer is dealing with from the whole story they are telling. I can be flexible according to the understanding of the customer, If I have to communicate with a customer who does not have that much technical knowledge, I will go through all of the steps for him. If there is really advance user, who is asking direct question, then I will answer it directly.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |