Subject: Tech Support Candidate - nishant yadav
From: nishant yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 05:15:51 -0500

Tech Support
Test

Name

nishant
yadav

E-mail

[email-masked]

Phone Number

(110041) 9818158029

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Nangloi new delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
MacOS
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

RTDS

Cloud telephonic engineer

Currently working

25k +
incentives

Previous Employer 1

Na

Na

Na

Na

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check web adress type

Also check the latency of internet

Try to clear chache and cookies of the browser and refresh the page

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the speaker in some cases we need to press the button
and then scan in our mobile device as new device then we can see the name of the
speaker and click to pair it confirm a passkey after clicking on yes it gets
connected

What according to you makes you a good candidate
for customer service or technical support job?

As per me
the best thing is to completely listen rhe customer and be patient so that we
can understand the client requirements and resolve that accordingly. We need to
have a polite conversation so thar we can make client trust us and build a bond
with client in order to provide first call resolution.

On a scale of 1 - 5
please rate your fluency in spoken English

4